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HCM one of 10 Finalist for National Baldrige Award
Wednesday, September 11, 2013 • Posted September 15, 2013

Hill Country Memorial has been selected as one of the top ten U.S. organizations to be considered for the Malcolm Baldrige National Quality Award. This is the nation’s highest recognition for performance excellence of both public and private U.S. organizations awarded by the Department of Commerce and presented by the President of the United States. The 2013 finalist group includes eight health care organizations, one education, and one nonprofit.

“To be considered for the Baldrige award is validation of the remarkable work by our team in improving performance, value, and effectiveness, as well as recognition of the deep support from our community,” said Jayne Pope, HCM CEO. “While extremely gratifying, it is important to note that we seek continuous improvement not for the purpose of winning awards, but to always live our values and further our vision–‘Empower Others. Create Healthy.’ This process will help us do that even better.”

All of the 2013 Baldrige applicants were evaluated by an independent board of examiners in seven areas: leadership; strategic planning; customer focus; measurement, analysis and knowledge management; workforce focus; operations focus; and results. A team of experts will conduct a site visit to HCM at the beginning of October. Examiners will review each applicant and provide a detailed report on the organization’s strengths and opportunities for improvement.

“All we can say is congratulations to the entire HCM team,” said Debbye Wallace-Dooley, Chief Strategy Officer. “This recognition is directly based on the Remarkable work they do each and every day.”

The Baldrige Award was established by Congress in 1987, and is managed by an agency of the U.S. Department of Commerce. The main purposes are to identify recipients that will serve as role models for other organizations and to help organizations improve their performance and recognize opportunities for improvement. Studies by Truven Health Analytics, a major health care research and data analysis organization, show a close relationship for hospitals using the Baldrige criteria for Performance Excellence and ranking in the nation’s Top 100 hospital category. For patients these results translate to reduced healthcare costs, shorter hospital stays, fewer complications, and saved lives.

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