Residents of the Concho Valley can access information about health and human services by dialing these three numbers: 2-1-1. With 2-1-1 Texas, residents from the Concho Valley can find information, free of charge, on utility bill assistance, child care, programs for the elderly, substance abuse intervention, mental health assistance, and job training as easily as they can get emergency assistance by calling 9-1-1 or a phone number by dialing 4-1-1.
The Area Information Center, 2-1-1 Texas of the Concho Valley, based in the offices of the Concho Valley Council of Governments/Area Agency on Aging of the Concho Valley is staffed by trained Information and Referral Specialists. Each specialist assesses the callers and can also follow up with callers to ensure that they have been properly served or if there is still a need for further assistance.
2-1-1 Texas is part of a national effort to help promote self-sufficiency by making information about services much easier to find. Across the state, 25 Area Information Centers have been established to collect and maintain a database of local resource information. Each center has the ability to connect callers to different 2-1-1’s across the state depending on the caller’s need. Every center continues to expand its database of government agencies, food pantries, career services, after-school programs, counseling services, and many other nonprofit resources in each of their regions.
We continue to work on making 2-1-1 accessible for all cell phone users. If you have problems accessing 2-1-1 from your phone, please contact us at (325) 223-5704 or toll-free at 1-877-944-9666.