Hill Country Memorial (HCM) recently hired Steve Sosland as chief operating officer for the health care organization. Sosland has overall responsibility for clinical and support operations for patients and leadership development for the hospital staff.
Sosland brings a wide variety of leadership development and customer service experience from careers in the military, retail restaurant operations and corporate recruiting.
HCM CEO Michael Williams announced Sosland’s new position saying, "Steve brings a fresh perspective from outside health care. I’ve asked him to look for opportunities to apply lessons learned from previous careers to help our staff find new ways to provide remarkable service to our families, friends and neighbors—always. This is our mission."
Sosland is actively involved with applying processes like cross-functional project management, integrated project delivery, and lessons from lean manufacturing. "The HCM leadership started these initiatives to improve operations for our patients. I am excited to join them in finding better ways to serve all those who choose to come to Hill Country Memorial for their health care needs," said Sosland. "Lean principles applied to health care are about putting the patient first and minimizing wait times to treatment and through its course. This means physicians, nurses and the entire hospital staff working closely together with one focus—our patients."
Steve moved to Fredericksburg in 1997 with Kelly and their daughters Rachel and Rebekah. The girls are both graduates of FHS. Rachel is currently at UT Health Science Center in San Antonio. Rebekah is a junior at the University of Texas in Austin. "Kelly and my daughters are a great influence on me," says Sosland. "They inspire me to work and study hard to reach long-range goals. I am thrilled to be on the staff at HCM. I know of no other place where I can bring all my experiences together to help others. This is truly my calling."