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Hill Country Memorial receives Texas quality award
Wednesday, May 4, 2011 • Posted May 4, 2011

Quality Texas Foundation named Hill Country Memorial (HCM) as an Achievement Level recipient, the second highest honor within the five-tier recognition program.

The foundation reports that Achievement Level recipients execute well-deployed, effective, systematic approaches to organizational management, with good performance levels and trends evaluated against industry standards.

HCM Chief Strategy Officer Debbye Wallace said HCM applied for the award as part of a vision to be the best community hospital anywhere.

"Last year we set out on a journey to elevate care and consistently provide a remarkable experience for our patients," she said. "The Texas Quality Award, as well as the Malcolm Baldrige Award, utilizes criteria which is helping us achieve our mission."

The award criteria is divided into an organizational profile, plus seven categories: leadership, strategy, customer and market focus, workforce focus, measurement and knowledge management, process management and results. Ms. Wallace said applying organizations receive a feedback report of strengths and opportunities for improvement based on the criteria.

"We received opportunities for improvement," Ms. Wallace said, "and we’re in the process now of carefully looking at each one of them to implement and advance care. We aspire to reach the top recognition of Performance Excellence and also win the Malcolm Baldrige award, but our main objective is to be the best we can be for our patients. These award processes are great ways to advance care."

The Quality Texas Foundation awarded the top level of Performance Excellence to Baylor Medical Center at Irving, the City of Irving, Cook Children’s Healthcare System, Mesquite Independent School District and Weatherford Independent School District; the Achievement Level went to Alamo Colleges, Baylor Heart and Vascular Center, LLP, HCM, Medical Center of Lewisville and St. Phillips College; the Progress Level to went to Baylor All Saints Medical Center, Methodist Health Systems and the Texas Department of Licensing & Regulation; the Commitment Level went to Goodwill Industries of Central Texas, Keller Independent School District, Medical Center Health System Ector County Hospital District, and Texas Property & Casualty Insurance Guaranty Association; and the Engagement Level went to the Texas Board of Professional Engineers and Workforce Solutions for North Central Texas. The actual award presentations will take place on June 28

For more information about Quality Texas, education and training programs for improving organizational performance, becoming a Quality Texas Examiner or to register for the upcoming events, go to or call the Quality Texas office at (214) 565-8550.

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