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Hill Country Memorial Reaches Top 10 Percent in Nation
Wednesday, February 8, 2012 • Posted February 8, 2012

Hill Country Memorial now ranks in the top 10 percent of the nation’s hospitals.In a March 2007 press release, Debbie Wallace-Dooley, Hill Country Memorial’s Chief Strategy Officer, stated that, “Our goal is to be in the top 10 percent of this nation’s hospitals.” Add three years and a lot of hard work and the hospital has done just that. Currently, the hospital is ranked in the top 10 percent of all hospitals in the nation in its emergency department, home care, inpatient and ambulatory surgery categories. During the last four months, the emergency department has steadily climbed to the top two percent.“Rankings are determined through surveys that cover all aspects of a patient’s care from the admission process to room and meal quality, all the way to discharge and an overall assessment of their hospital stay,” said Michael Cleland, HCM marketing director. “The surveys are rigorous and thorough, designed to offer deep insight into areas that need improvement.”And improvement is still the goal, Cleland said. “These high rankings have only fueled the fire to become the best community hospital in the United States, a pedestal that seems ever closer as each valiant effort is rewarded with dramatic increases in patient satisfaction,” he said. “Arrogance is the leading cause of a company’s failure, and since we are so aware of this potential pitfall, we continually keep our eyes on remarkable care for every single patient.”According to Michael Williams, MD, Hill Country Memorial’s Chief Executive Officer, such high standards should consistently bolster pride and peace of mind in the communities who utilize health care services in Fredericksburg. “Each hospital employee sees it as their sovereign duty to give the best care possible to their family, friends and neighbors,” he said. “This intrinsic focus is what truly underlies the success of HCM’s national ranking. When people serve each other in a small community, something authentic and unique occurs. In larger urban hospitals, you may never see your caregiver once you have been discharged, but in a special place like the Hill Country, caregivers and patients see each other at the grocery store, the car repair shop, at church or at local restaurants. Furthermore, we must also account for the health of our community as whole. It is to this benchmark that we hold ourselves responsible, and it’s the reason we strive to be the best community hospital anywhere.”To see what people are saying about HCM, visit and click on “Rate & Review HCM.”For more information about Hill Country Memorial’s quality improvement program, call the hospital’s quality management office at 830-997-1378.

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