Mason County News
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Farm Bureau - Highest Customer Satisfaction for Central U.S.
Wednesday, August 8, 2012 • Posted August 8, 2012

Waco, TX (July 31, 2012) – The Texas Farm Bureau Insurance Companies® announced today they have achieved the “Highest Customer Satisfaction Among Auto Insurers in the Central Region” according to the recently released study from the J.D. Power and Associates 2012 U.S. Auto Insurance StudySM.

“We were extremely pleased and honored to receive the notification,” said Mike Gerik, executive vice president. “It is a demonstration of the commitment and level of service our companies strive to deliver to our member families on a daily basis, in the good times and especially the not so good times, when they need us the most.”

“We take pride in supporting our member families,” said Wayne Lehmberg, Agency Manager for Mason and Menard Counties. We live in these communities; we are Texans serving Texans.”

The Texas Farm Bureau Insurance score of 857 out of a possible 1,000 points was the second-highest among all seven of the United States regions. The J.D. Power and Associates study measures customer satisfaction across five factors: interaction; price; policy offerings; billing/payment; and claims.

About Texas Farm Bureau Insurance®:

For over five decades, Texas Farm Bureau Insurance has been protecting our members’ moments – the big, the small, and the everyday. Our 800+ agents and over 300 claims personnel provide prompt, efficient service to over 400,000 member families all across Texas by providing auto, home, farm and ranch, life, health, and other products. For more information, please visit

About J.D. Power and Associates:Texas Farm Bureau Insurance Companies received the highest score among auto insurance providers in the Central Region in the proprietary J.D. Power and Associates 2012 U.S. Auto Insurance Study(SM). Study based on 34,828 total responses measuring 14 providers in the Central Region (AR; IA; KS; MN; MO; NE; MD; OK; SD; TX) and measures opinions of consumers with their auto insurance provider. Proprietary study results are based on experiences and perceptions of consumers surveyed March - April 2012. Your experiences may vary. Visit<>.

Headquartered in Westlake Village, California, J.D. Power and Associates is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

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